Yes. We use 92.5% Pure Sterling Silver to make all our jewellery. Our natural gemstones are completely original and certified. You will get a unique Authenticity Certificate for each product that you buy assuring the purity and quality of the unique piece of jewellery delivered to you.
Gift wrap cannot be sold individually. Gift wraps (not the box) come as an add-on with the products you purchase from the website. The boxes come along with the Sterling Silver jewelry selected by you on our website. You can check out the entire range of sterling silver jewelry by Mannash here.
Yes, you absolutely can. The best way to keep your silver jewellery looking like new is to ensure you are following the care instructions that you get with your package. Do not expose the jewellery to high heat, excessive moisture, or chemicals (including perfumes), and make sure to store it in airtight bags, provided in the package, while not wearing it.
Yes, Cash on Delivery is available as a payment method for all products on Mannash. You can find the same at the time of checkout under delivery options. Most of our shipping partners offer to collect COD payments, however, it may be temporarily unavailable in certain locations due to various operational reasons. In such a case, you will automatically get a response from our team to process your order as a prepaid one.
It normally takes 4-5 working days for us to deliver your order. You will be notified when your order ships from our warehouse with a Tracking Number. You can also track Your Order here. You will also be notified when your consignment is out for delivery in your local area.
We do have a service for faster deliveries for all prepaid orders only. You can find the same under shipping options at the checkout.
We understand that you might have purchased the jewellery as a gift or would otherwise like to delivery it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on a best effort basis, but these are not assured services. Please place the order and instantly send an email to firstname.lastname@example.org with your order number and expected delivery date.
You can always reach out to us via Call/WhatsApp on +91-94512-84217 or Mail us at email@example.com for any queries.
Though showering with sterling silver jewelry on should not harm the metal, there is a good chance that it could induce tarnishing. Waters that contain chlorine, salts, or harsh chemicals will affect the look of your sterling silver. We encourage our customers to remove your sterling silver before showering.
Please reach out to us on firstname.lastname@example.org or WhatsApp us on +91-94512-84217 and we'll be with you in a jiffy.
We are happy to offer a 7-day return policy, if the piece is damaged or if you received the wrong order, for all unused and unworn items. If you're not satisfied with the items you have received, please write to us at email@example.com and we are happy to help! Please note that the items must be returned in their original packing and should not have been used. Mannash reserves the right to process refunds after checking the returned items. No returns will be accepted after 15 days. You can check our returns policy here for further details.
Please email us at firstname.lastname@example.org stating that you would like to return the product, along with the product images and our team will get back to you at the earliest. You can check our returns policy here for further details.
While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and SMS when your parcel is out for delivery in your local area. We will also constantly follow up on your behalf with the logistics firms towards ensuring that your item is delivered to you at the earliest. Please don't hesitate to contact us if you are facing any issues with the receipt of your parcel.
We can only accept requests for cancellations before an order is dispatched. Once an order is dispatched and you would like to cancel it, please call/whatsapp us at 9451284217 or email us at email@example.com.
Once you send us your parcel, please allow for two weeks for your package to arrive and for us to process your refund.
No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.
Sorry to hear that your order was cancelled without your intention. For all COD and orders missing critical information, we reach out to customers to get a confirmation/update so we can ship their order. In case we do not hear back for 7 days, we might cancel your order. But if you would still like to receive your order, please let us know and we will recreate and ship out your order again.
Sure, we make it as convenient as possible for our customers to make payments. You can opt for EMI via your credit card at the payment gateway.